Refund and Return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

The refund and return policy is a critical aspect of any retail operation, ensuring customer satisfaction and trust. At MarvelouStoree, we have established a clear and concise policy to manage returns and refunds effectively, which is essential for maintaining a positive customer experience.

Our return policy allows customers a period of 30 days from the date of receipt to initiate a return. To qualify for a return, items must be in their original condition, unworn or unused, with all tags attached and in the original packaging. This stipulation is crucial as it helps maintain the integrity of the products and ensures that they can be resold if necessary.

To initiate a return, customers must contact our support team via email. It is important to note that customers are responsible for the return shipping costs unless the item is defective or incorrect. Upon acceptance of the return, a return shipping label will be provided along with detailed instructions on how to proceed.

In cases where items are received damaged or incorrect, customers are encouraged to inspect their orders immediately upon receipt. Prompt communication regarding any issues is vital for effective resolution. Our policy also outlines exceptions for certain items that cannot be returned, including perishable goods, custom products, and personal care items. This is in line with industry standards to prevent the return of items that could pose health risks or are not suitable for resale.

For customers located in the European Union, we adhere to the 14-day cooling-off period, allowing for returns without justification. This policy is designed to comply with EU regulations and provides additional consumer protection.

Refunds are processed within 10 business days following the receipt and inspection of the returned item. It is important to note that the time taken for the refund to reflect in the customer’s account may vary depending on the financial institution involved.

In summary, the refund and return policy at MarvelouStoree is structured to ensure clarity and fairness for both the customer and the business. By adhering to these guidelines, we aim to foster a trustworthy relationship with our customers, ensuring they feel secure in their purchases and confident in our commitment to service excellence.

0-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at marveloustore1@gmail.com. Please note that returns will need to be sent to the following address: [return to sender]

Note: customers are responsible for all item return shipment fees.

Even If your return is accepted, we’ll not send you a return shipping label as customers are responsible for the return shipping label fee, and on our end, we can only give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at marveloustore1@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. We are not 🚫 responsible for item damages. Please refer to delivery (third party) partners for all damages. Thank you.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), Perfume, and damaged goods of all items, personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at marveloustore1@gmail.com.